List of Documents Proving Address

To verify your account, you must submit a document issued within the last three months as proof of address (PoA). The types of documents accepted may vary depending on your jurisdiction.

Accepted Proof of Address Documents:

· Utility Bills linked to the property: Electricity, water, gas, internet, cable TV bills (excluding satellite TV companies).

· Landline Telephone Bill.

· Bank Statements: Must include the customer's name, address, and recent activity for at least one month.

· Credit card statements issued by a Bank Must include the customer's name, address, and recent activity for at least one month.

· Government-Issued Documents: Official government correspondence, such as tax return documents, notices, or Certificates of residence issued by the government.

· Local Authority Tax Bills: Property tax bills or municipal taxes.

· Residential Certificate: Issued by a government body to certify your residence.

· Letter from a recognized public authority or public servant: any government-issued correspondence not older than three months.

· Passport / Identity card/ Driving license (Containing Address) : Note: The same document cannot be used to verify both your identity and your address.

If you use an ID document for PoA, you must submit a different document for identity verification.

· Mortgage Statement.

Essential Guidelines for a Valid Proof of Address Submission:

Following these guidelines will help expedite the verification process and avoid any delays. To ensure your proof of address document is accepted, please make sure it meets the following criteria:

· Full Address: The document must clearly show your full name and complete address, including street name, city, and postal code.

· Recently Issued: The document must have been issued within the last three months.

· Original and Unaltered: The document must be an original or a certified true copy, with no edits or digital alterations.

· Readability: The document must be clear and easy to read without any blurriness.

· Complete Document: The document should display all four corners, with no part cropped out.

· File Format: Please submit the document as an original PDF file. If you are submitting a scanned copy, ensure it is high-resolution.

· No Watermarks or Additional Notes: The document should be free of any additional markings, watermarks, or notes added after issuance.

Documents Not Accepted as Proof of Address:

· Expired Documents older than three months.

· P.O. Box Addresses.

· Non-Original Copies.

· Handwritten Documents.

· Non-English or Non-Local Language Documents.

· Mobile Phone Bills.

· Lease or Rental Agreements

· Pension statements

· Insurance policies

· Medical bills

· Receipts for purchases

Supported Languages:

We support the verification of documents in a wide range of languages, including Korean, Japanese, and Chinese. However, specific languages are not yet supported, including:

• Arabic

• Armenian

• Bengali

• Burmese

• Dari

• Dhivehi

• Farsi

• Georgian

• Hindi

• Khmer (Cambodian)

• Kinyarwanda

• Lao

• Mongolian

• Nepali

• Sinhalese

• Urdu

If your proof of address document is in a language that is not supported, you may provide a notarized translation.